What should you do if a customer changes their mind about a transaction that has multiple items keyed in?

When a customer changes their mind about a transaction that includes multiple items, the most appropriate action is to cancel the transaction by contacting your manager. This ensures that the customer's desires are respected and that proper procedures are followed.

Contacting a manager is essential because they are typically familiar with the store's policies regarding transaction cancellations and refunds. They can assist in processing the cancellation correctly, including voiding the transaction in the system and preventing any potential confusion with inventory. This approach not only helps maintain customer satisfaction but also safeguards against possible errors that could arise if the cashier attempts to handle the situation independently without following store protocols.

Cancelling through a manager also aligns with good customer service practices, as it allows for the possibility of discussing any concerns the customer may have, which might help in retaining their business for future purchases. This step ensures that both the cashier and the store adhere to proper procedures while valuing the customer's choice.