What should you ask a customer with international identification during a refund process?

During the refund process, asking a customer with international identification if they have their passport serves a crucial purpose. A passport is a globally recognized form of identification that can help verify the identity of the customer, especially when their international ID may not be familiar to store staff. It provides assurance that the person seeking a refund is indeed the original purchaser of the item, which is vital for preventing fraudulent activities and ensuring secure transactions.

Additionally, having the passport can facilitate the completion of the refund process, particularly if the store's policies require further verification of identity for customers who do not have local documentation. Using a passport helps streamline the process and can enhance customer trust in the security measures being taken.