What should a cashier do if they encounter a technical issue during a transaction?

A cashier encountering a technical issue during a transaction should calmly inform the customer and troubleshoot the problem. This approach is important because open communication helps maintain a positive customer experience. By informing the customer about the issue, the cashier sets realistic expectations and reduces frustration. Additionally, taking the time to troubleshoot indicates a commitment to resolving the technical problem promptly, which can foster customer loyalty.

Addressing the issue while keeping the customer informed can help alleviate any anxiety or irritation they may feel. Moreover, by engaging in troubleshooting, the cashier may be able to resolve the problem independently or gather useful information for when they request further assistance. This proactive attitude not only enhances the transaction process but also solidifies the reputation of the store for good customer service.