What should a cashier do if a customer wishes to make a special order?

When a customer wishes to make a special order, the most appropriate action for the cashier is to follow specific store procedures and inform the customer. This response ensures that the customer feels valued and acknowledged while receiving accurate information about how the special order process works at Hobby Lobby.

Following store procedures means that the cashier has been trained to understand the policies and processes related to special orders, including any necessary steps the customer must take, potential additional costs, or timeframes for delivery. Informing the customer also involves giving them a clear understanding of what to expect, ensuring transparency and fostering a positive shopping experience. This customer-centric approach can lead to increased satisfaction and loyalty, showing that the store is willing to accommodate specific customer needs.

The other choices do not provide a service-oriented approach and could create dissatisfaction. For instance, telling a customer they cannot make special orders dismisses their request and can irritate them, while directing them to another store may imply that your store cannot meet their needs, potentially driving them away. Ignoring the request altogether can also damage the customer relationship and reflect poorly on the store's commitment to customer service.