What should a cashier do if they suspect a counterfeit bill?

When a cashier suspects a counterfeit bill, the best course of action is to notify a supervisor immediately. This response is essential for several reasons. Firstly, supervisors are typically trained to handle situations involving counterfeit currency and may have established protocols in place for dealing with such issues. They possess the authority to take appropriate actions that a cashier may not be authorized to execute on their own.

Additionally, involving a supervisor minimizes the risk of confrontation with the customer, which could lead to an uncomfortable or potentially escalating situation. It also ensures that the cashier is following company procedures, maintaining both security and professionalism.

The response ensures that any suspicious bills can be properly handled, either by examining it with tools meant to detect counterfeit currency or by contacting law enforcement if necessary. Overall, promptly informing a supervisor is the safest and most efficient method to address the concern of a counterfeit bill while protecting the interests of both the business and its customers.