What should a cashier do if a customer uses an expired coupon?

When a customer presents an expired coupon, the best course of action is to politely inform the customer that the coupon cannot be honored. This approach maintains the store's policy while still treating the customer with respect and courtesy.

Honoring expired coupons could lead to inconsistencies in the store's pricing policies and could potentially set a precedent that other customers might take advantage of. By communicating the store's policy clearly, it helps maintain fairness among all customers. This response also allows the cashier to provide good customer service by expressing understanding, which can help soften the disappointment a customer might feel upon learning their coupon is no longer valid.

It's important for cashiers to adhere to company policies regarding promotions and discounts, as this helps protect the store's financial integrity and ensures that operations run smoothly.