What should a cashier do if a customer presents a damaged item for a return?

When a customer presents a damaged item for a return, the appropriate action is to inspect the item and assist according to store policy. This response addresses the situation by allowing the cashier to gather necessary information about the damage, evaluate if the item can be returned or exchanged, and ensure that the customer is treated fairly.

By inspecting the item, the cashier can determine the extent of the damage and whether it qualifies for a return under the store's guidelines. Many retailers, including Hobby Lobby, have specific policies in place regarding returns of damaged items, which can vary based on the reason for the damage, whether it occurred during shipping or after purchase, and the overall state of the item. Following the company’s return policy ensures consistency and reliability in customer service.

Other options do not provide a comprehensive approach to handling the situation. Simply rejecting the return without consideration does not take into account customer service standards or company policies. Requiring a receipt for all returns, regardless of damage, may overlook instances where valid returns can happen without a receipt. Suggesting that customers contact the manufacturer instead bypasses the opportunity for the store to assist the customer directly and fails to address the concern at hand efficiently. Therefore, assisting the customer by inspecting the item and following the store policy is