What should a cashier do if they accidentally overcharge a customer?

When a cashier accidentally overcharges a customer, the most appropriate action is to apologize and correct the error immediately. Addressing the mistake promptly fosters trust and ensures customer satisfaction. An immediate correction shows that the cashier is attentive to details and values the customer's experience.

Taking responsibility and acknowledging the error reinforces a positive interaction, which is essential in a retail environment like Hobby Lobby, where customer service is a priority. By promptly rectifying the situation, the cashier demonstrates professionalism and a commitment to high service standards.

In contrast, other options undermine customer trust and could lead to dissatisfaction. Ignoring the situation could result in a customer feeling ignored or frustrated, while blaming the customer places unnecessary blame and can damage the relationship. Seeking permission to correct the charge adds unnecessary complexity when the right course of action is simply to rectify the error directly.