What process should a cashier follow for handling damaged merchandise?

The correct approach for handling damaged merchandise is to mark it for return to inventory and notify a supervisor. This process ensures that the issue is documented properly and that the damaged item does not mislead customers or create safety hazards. By informing a supervisor, the cashier helps in following the store’s established protocols for managing inventory, which typically includes assessing whether items can be repaired or if they need to be disposed of responsibly.

This approach also supports effective inventory management, allowing the store to keep accurate records of what is available for sale and what needs to be removed or returned. Additionally, communicating with a supervisor helps in maintaining a standard operating procedure, ensuring all employees adhere to the same guidelines for dealing with damaged goods.