What is an appropriate response to a customer's question about product availability?

Providing accurate information immediately to a customer about product availability is crucial for delivering excellent customer service. It demonstrates knowledge and a willingness to assist, which helps build trust and satisfaction. When customers inquire about product availability, they typically expect a quick and reliable response that can help them make informed purchasing decisions.

By offering accurate information right away, you not only address their immediate concern but also foster a positive shopping experience. This approach is likely to encourage customers to continue their shopping journey at your store, enhance their overall impression of your store, and increase the likelihood of repeat visits.

In contrast, suggesting customers check online may create a sense of detachment and could frustrate those seeking immediate assistance. Telling a customer you don't know could leave them feeling abandoned or unsatisfied, and redirecting them to another store does not support the business intent of retaining their patronage or building loyalty.