What is a recommended method when handling a customer complaint?

Listening actively and offering a solution is an essential method when handling a customer complaint. This approach validates the customer's feelings and shows that you genuinely care about their concerns. By actively listening, you gather all the necessary information to comprehend the problem fully, which is crucial for addressing the issue effectively.

Offering a solution once you understand the complaint demonstrates your commitment to resolving the problem and improving the customer's experience. This method fosters a positive interaction, increases customer satisfaction, and can lead to customer loyalty, as customers appreciate being heard and valued.

In contrast, other methods such as ignoring the complaint, arguing with the customer, or passing it on to another staff member can lead to frustration and a negative experience for the customer. They might feel dismissed or unimportant, which can harm the business's reputation and customer relationship.