In what scenario should a cashier seek manager intervention?

A cashier should seek manager intervention if a customer becomes confrontational or rude because this situation can potentially escalate and require de-escalation techniques or authority that a manager possesses. Managers are trained to handle difficult interactions with customers, ensuring that both the customer’s concerns are addressed and the store's policies are upheld.

In situations where customers are upset or aggressive, it is vital to maintain a safe and professional environment for all employees and patrons. Managers are equipped with the skills and authority to intervene appropriately, which may include speaking with the customer, ensuring the safety of staff, and managing the overall situation effectively.

In contrast, while requests for more discounts, managing returns and exchanges, and dealing with a malfunctioning register may present challenges, they typically fall within the scope of a cashier's responsibilities and can often be resolved without the need for managerial intervention.