If the card reader is down, how should a transaction be completed at Certegy stores?

The decision to manually enter the routing number and account number into the register when the card reader is down is grounded in the necessity to ensure that transactions can still be processed without the standard electronic verification. This method allows the cashier to complete the transaction safely and securely, leveraging the bank account information directly, which maintains the financial flow and customer satisfaction even in the absence of electronic systems.

Manually inputting account details provides a workaround that adheres to the policies set for such situations, ensuring that customers can continue their shopping experience. While alternative solutions like using a backup card reader, processing transactions through a different store, or requesting cash may seem viable, they may not always be feasible or available in the moment. Thus, entering the necessary banking information serves as an effective and immediate solution.