If a customer paid by credit card but does not have the receipt, what is the first step you should take to look it up?

The appropriate first step when a customer pays by credit card but does not have the receipt is to request the last four digits of the credit card. This information helps to locate the transaction in the register system. Using the last four digits allows the cashier to search for the specific transaction related to that credit card payment.

This method is efficient and ensures privacy since it only requires a portion of the card number rather than sensitive full details. Once the transaction is located, further steps can be taken to assist the customer with their return or exchange.

While accessing the return/exchange function through the register is important, initiating the lookup process with the last four digits is indeed the correct opening step.