How should cashiers handle items that are not scanning properly?

Manually entering the price after verifying it is the appropriate action for cashiers to take when items do not scan properly. This method ensures that the customer is charged accurately and efficiently, maintaining the integrity of the transaction. Verifying and entering the price allows cashiers to ensure the correct amount is being charged, which is crucial for maintaining customer trust and satisfaction. It demonstrates a commitment to providing a smooth checkout experience and upholds the store’s policies regarding pricing accuracy.

To accurately verify the price, cashiers may check the price tag on the item or consult the store's pricing system. This approach keeps the flow of the checkout process moving while addressing issues that may arise with scanning, ultimately providing better service.

While calling a manager for assistance can be useful in complex situations, it may not be necessary for every scanning issue, causing unnecessary delays. Skipping the item or ignoring the problem is not beneficial and can lead to inaccuracies in sales records and customer dissatisfaction. Implementing a manual entry after verification strikes the right balance between efficiency and accuracy.