How should a cashier handle a customer who wants a refund?

A cashier should check for the original receipt and follow store policy because this approach ensures that the transaction is processed correctly and fairly. The original receipt serves as proof of purchase, which is essential for validating the refund request. Following store policy also guarantees that the cashier adheres to the established guidelines for refunds, which may include specific time frames, conditions of the item, and the method of refund.

By obtaining the receipt, the cashier can confirm that the customer returned the item within the acceptable window and ensure that the item meets the store's return policy criteria. This level of diligence helps maintain the integrity of the store's financial practices and enhances customer service by providing a clear and organized procedure that can reassure customers of their rights.

In contrast, the other options could result in complications or dissatisfaction. Ignoring the request does not resolve the customer’s concern and can lead to frustration. Offering store credit without checking the receipt or policy may not be appropriate if the item is eligible for a cash refund or if store policy dictates otherwise. Requesting a manager might be necessary in some situations, but it is usually best for the cashier to handle straightforward requests themselves unless there are specific complications that they cannot address.