Before selecting the "refund original card" option for a credit card return, what should you ask the customer?

Selecting the "refund original card" option is an important step in ensuring customer satisfaction and maintaining proper transaction records. In this context, asking the customer if they prefer the amount refunded to the original payment method is crucial because it confirms their expectation regarding how they want their return processed. This helps avoid confusion and ensures that the customer receives their refund in a manner that they are comfortable with.

By confirming their preference, you demonstrate attentiveness to their needs and reinforce trust in the return process, which can positively influence their overall shopping experience. This question is particularly relevant as customers may have varying preferences, and clarifying this detail minimizes potential misunderstandings during the transaction.

Other considerations, such as the presence of a receipt or the option for store credit, may be important in the broader context of handling returns, but they do not directly address the specific action of processing the refund to a credit card, which is why confirming the customer's preference for the refund method is the best practice in this scenario.